Skip the generic fault tree. Start with the right guide.
Pick the exact guide branch, choose the symptom, and get a staff-safe first-response plan. If it smells like F-Gas, electrics or repeated failure, the tool turns the checks into a service brief instead of pretending it is DIY.
01 / Pick the guide branch
Each tab starts on a specific Craven troubleshooting guide path instead of making the visitor answer generic setup questions.
02 / What is happening?
Outcome
Staff checks firstStart with condenser airflow, the seal paper test and the drain. If it repeats or still cannot hold temperature, book an engineer.
Live monitoring products
Use monitoring or thermometers to prove whether the fault repeats.
Copy the service brief
If the checks do not fix it, send this to Craven so the engineer starts with context, not guesswork.
This is a staff-safe first-response tool. Do not attempt refrigerant, electrical or gas work yourself. F-Gas work requires a certified engineer.
Grounding
- Craven’s existing troubleshooting tool and guide links provide the branch structure: upright fridges, bottle coolers, display fridges, cold rooms and ice machines.
- The staff checks reuse Craven’s own troubleshooting steps: condenser cleaning, door-seal paper test, drain flush, frost and airflow checks, ice-machine filter checks and sanitising.
- Live product rails use Store API categories 3751 monitoring, 3945 cleaning, and replacement categories 765, 740, 719, 807 or 886 depending on the branch.