Why Craven?
Three generations. 30 years of experience. One promise, to keep your business cool.
Craven Cooling is a nationwide online supplier of commercial refrigeration and catering equipment, with our own showroom based in Swansea. Our qualified refrigeration engineers serve South and West Wales, covering Cardiff, Newport, Merthyr Tydfil, Llanelli, Carmarthen and surrounding areas, offering installation, servicing, maintenance and repairs.
Our Story
Craven Cooling began with a screwdriver, a boot full of determination and a family who refused to give up. Founded in 2018 by Darren Craven, a second-generation refrigeration engineer with over 30 years of hands-on experience, what started from the back of a family car has grown into one of the UK’s most trusted commercial refrigeration and catering equipment suppliers.
Darren was taught the trade by his own father, starting his apprenticeship at just 16. In 2018, at 39 years old and with two young children at home, he took the leap and went it alone. Canvassing the streets with homemade business cards, sourcing broken fridges from online auctions for as little as 1p, repairing them in the family garage and selling them on. Every penny was reinvested straight back into the business.
While Darren was out fixing equipment, Lisa was running operations from home. Her first office was an ironing board. Literally. Today, as head of sales, marketing and customer services, she leads a team that serves thousands of businesses across the UK.
The whole family has been part of the journey. Eldest son Kyle joined the business the day he left school during the pandemic, and youngest son Harrison came on board in 2024 as a refrigeration engineer apprentice. Three generations, one family, one business.
Why we do it
We have been in this industry long enough to know that when refrigeration fails, it is not just an inconvenience. It is lost stock, lost revenue and a business under real pressure. We started Craven Cooling because we genuinely care about keeping your business running.
As a family business ourselves, we understand what it means to work hard for every customer. That is why we only supply equipment we would trust in our own operation, and why our South and West Wales refrigeration engineers treat every installation, service and repair call-out like it matters. Because to you, it does.
Meet the Craven Cooling Team
Behind every great business is a great team, and at Craven Cooling ours is quite literally family. From our founder Darren to our youngest engineers, every one of us shares the same commitment to keeping your business cool.
Based in Swansea and serving businesses nationwide, we pair decades of hands-on refrigeration expertise with friendly, honest service. Come and meet the family.
Product knowledge you can trust
We work with leading UK and European manufacturers and have invested time visiting supplier branches in person, including an unforgettable trip to Tefcold’s global headquarters in Denmark, to deepen our product knowledge and truly understand what we sell.
Benefits of working with us
When you partner with Craven Cooling, you get more than just equipment. You get a team that genuinely cares about your business. Here is what that looks like:
Speak to people who genuinely know their products. Our team has hands-on refrigeration knowledge built over 30 years in the industry and we are always happy to help you find the right solution for your business.
Fair, transparent pricing on nearly 50,000 products from leading UK and European manufacturers. We work hard to keep our prices competitive so your business gets the best value without compromising on quality.
Our equipment is delivered across the UK by specialist haulage teams experienced in handling commercial appliances. Kerbside delivery is available to Northern Ireland. For mainland UK we also offer optional paid services including unpacking and positioning, and removal and disposal of old equipment. Installation can be quoted on application, subject to manufacturer, appliance type and location. Please contact us for a tailored quote.
We offer commercial refrigeration installation right across England and Wales, so wherever your business is based, we can arrange to have your equipment fitted and running properly.
Our own qualified refrigeration engineers, based here in South and West Wales, also handle planned maintenance, servicing and repairs across Cardiff, Newport, Merthyr Tydfil, Llanelli, Carmarthen and the surrounding areas. Not sure if we cover you? Get in touch and we will do our best to help.
Buying from Craven Cooling means you are never left on your own after the sale. During your warranty period we will support you in liaising with the manufacturer to ensure any issues are resolved as smoothly as possible. Outside of warranty, we can help source spare parts and accessories for your equipment, keeping your appliances running for longer and helping you get the most from your investment. Good aftercare matters to us just as much as the initial sale.
Every product we sell is brand new, sourced directly from trusted manufacturers and suppliers. Warranty terms vary by brand and product, covering parts and/or labour, so please check individual product listings for details. With over 30 years of refrigeration expertise across three generations of the Craven family, and a team that genuinely cares about your business, you can buy from Craven Cooling with complete confidence.
Visit our commercial refrigeration and catering equipment showroom in Swansea, open Monday to Friday 8am to 4pm. See equipment in persion, compare models side by side and get hands-on with the latest technology from leading manufacturers. Our Swansea showroom serves customers across South Wales and beyond, with exclusive showroom deals and expert advice you simply will not find online.
From independent retailers to major symbol groups including Premier, One Stop, Nisa, Spar, Morrisons Daily, Londis and Budgens, we have planned and delivered complete commercial refrigeration refits across the UK. In 2024 we were proud to refit the first Premier concept store in Wales, including the installation of two beer caves.